Bespoke software for businesses that off-the-shelf doesn't fit.
We design, build, host and support the systems your business runs on: CRMs, customer portals, complaints systems and insurance platforms. Then we stay and look after them for as long as you need them.
When the spreadsheet stops coping.
Most of our clients come to us at the same moment. The business has grown, and the process that holds it together lives in a spreadsheet, an old Access database, or a packaged product that has been bent as far as it will go.
Off-the-shelf software makes you work its way. We build software that works your way: around your process, your terminology and the systems you already have.
Two industries we know in depth.
We work with businesses of all kinds, but two sectors account for most of what we do.
Insurance and warranty administration
Policy, claims and dealer systems for warranty administrators and underwriting agencies. We have run platforms like these for more than a decade.
02Food and drink manufacturing
Customer complaints, supplier approval and quality systems for food brands, plus the websites their customers see.
What we build.
Bespoke CRM
A CRM shaped around how your team sells and serves, not the other way round.
Complaints systems
Log, investigate and report on customer complaints from first contact to root cause.
Client portals
Give customers, dealers and suppliers secure self-service access to their own data.
Software support and takeover
We take over, support and improve bespoke systems someone else built.
Access database and spreadsheet replacement
Move the Access database or spreadsheet your business runs on to a secure web system.
Websites
Brand and corporate websites on Umbraco, with a retainer to keep them current.
Built to last, and looked after.
One supplier for everything.
We design it, build it, host it and support it. When something needs changing, you talk to the people who wrote it.
Relationships measured in decades.
Our longest-standing client has been with us since 2003. Several others have passed the ten-year mark.
Two ways to pay.
A fixed price for the build, or a monthly licence that spreads the cost and includes hosting and support.
Direct access.
You deal with the people who build your system, not an account manager.
People we work with.
A stack we know inside out.
In practice.
Warranty administration platform
How Probase built and has run a policy, claims and dealer platform for a UK warranty administrator since 2013.
Food and drinkMulti-brand food manufacturer
How Probase built a complaints and quality system and twelve brand websites for a multi-brand food manufacturer, a client since 2013.
Food and drinkNutrition brand quality system
How Probase built a complaints and quality system for a fast-growing direct-to-consumer nutrition brand.
Tell us what you need building.
Describe the process that is causing you trouble. We will tell you plainly whether bespoke software is the right answer and roughly what it would cost.
Send us a message